Overview
* In case the product delivered does not match the size ordered, you are required to share the details with us at admin@firdousgarments.com within 7 days from the delivery date.
* Product images may slightly vary from the actual product due to photographic lighting sources or may differ based on your screen resolution and other settings. Therefore, products cannot be exchanged for this reason. Exchange request will only be catered if a product is defected or a wrong product has been delivered.
* Products purchased on Sale cannot be returned or exchanged (neither online nor in-stores).
* Items bought on full price that are now on sale will be exchanged at the discounted price.
* Firdous Garments does not offer refunds, except in case of prepayments where an item is either out-of-stock, wrong product has been delivered or the product has any kind of manufacturing defect.
* We do not have a return/exchange policy for international orders.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@firdousgarments.com and send your item to: Plot # A-77/A S. I. T. E area, Karachi.
Shipping returns
To return your product, you should mail your product to:Plot # A-77/A S. I. T. E area, Karachi.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at admin@firdousgarments.com for questions related to refunds and returns.
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